Passport Agencies

Our passport agencies and centers offer two types of appointments: Life-or-Death Emergency Service and Urgent Travel Service. You must call us to make one of these appointments. 

You can also find contact information for each location on this page if you need to respond to a letter we sent you, or you have been waiting over 8 weeks for the return of your supporting documents.

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Frequently Asked Questions

How do I make an appointment?

You must call us if you want to schedule a new appointment or change your existing appointment. You can only make an appointment by calling 1-877-487-2778. Se habla español. If you are deaf or hard of hearing, call 1-888-874-7793 for TDD/TTY teletype services. 

  • Our call center representatives will provide you unique confirmation information that our staff will verify on the day of your appointment. If you are not the true appointment holder, you will be turned away on the day of your appointment.
  • The unique confirmation information will allow us to verify your appointment is legitimate, and ensure you are not being scammed.
  • The new process will ensure third-party services cannot book appointments. 
  • If you need to cancel or change your appointment, please call us. Your appointment will be assigned to a new customer calling to make an appointment. You cannot transfer your appointment to another customer.
  • While you will need to wait to speak with a customer service representative to book an appointment, we have added staff to handle the increased call volume, and updated our phone menus to help streamline the experience and reduce wait times.
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How do I cancel an appointment?

Forward the appointment confirmation e-mail that you received from the National Passport Information Center to NPIC@state.gov with “Cancel My Appointment” in the subject line. If you do not have the confirmation email, you can also send us the date and location of your appointment, confirmation number, and unique identifier.

Do not include any questions, status update requests, or requests to change or reschedule your appointment with your e-mail as these inquiries will not be answered.

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How do I know which location is processing my application and has my documents?

The first two digits of your nine-digit passport application locator number allow you to know which agency or center is working on your application. You can find your application locator number by checking our Online Passport Status System

The unique digits for each of our agencies and centers are in the expandable box on this page under "Our Locations."

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How and when should I contact a passport agency or center by mail?

You can find an agency or center's mailing address on each agency or center webpage. You can contact our locations by mail if:

We sent you a letter: If we need more information to process your application, we will send you a letter in the mail. Send the requested information to the full mailing address in Sterling, VA listed on your letter. Do not send information to the agency’s physical address.

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Our Locations

List of passport agencies and centers with locator numbers

Agency or Center Webpage First Two Digits of Application Locator Notes
Arkansas Passport Center 65  
Atlanta Passport Agency 74  
Boston Passport Agency 10  
Buffalo Passport Agency 77  
Charleston Passport Center 34-39 This center is not open to the public. You can contact this center by mail at: 44132 Mercure Circle, PO Box 1031, Sterling, VA, 20166-1031
Chicago Passport Agency 18  
Colorado Passport Agency 17  
Connecticut Passport Agency 14  
Dallas Passport Agency 55  
Detroit Passport Agency 56  
El Paso Passport Agency 78  
Honolulu Passport Agency 12  
Houston Passport Agency 79  
Los Angeles Passport Agency 50  
Miami Passport Agency 51  
Minneapolis Passport Agency 54  
National Passport Center 15, 20-29, 68, 69  
New Orleans Passport Center 40-42  
New York Passport Agency 11  
Philadelphia Passport Agency 58  
San Diego Passport Agency 76  
San Francisco Passport Agency 05, 57  
San Juan Passport Agency 67  
Seattle Passport Agency 53  
Vermont Passport Agency 75  
Washington Passport Agency 19  
Western Passport Center 61  
Special Issuance Agency 16, 59, 60, 80, 90 Issues diplomatic, official, service, and no-fee regular passports, and facilitates visa processing for those traveling on behalf of the U.S. government. You will not be able to access this webpage if you're not browsing the web on a U.S. government-issued computer or mobile device.

Map of our Locations